Shipping policy
Shipping Policy
Thank you for shopping with Shedora Pets. We currently offer shipping within the United States only.
Shipping Cost
We provide free standard shipping on all orders shipped within the United States.
Processing Time
Orders are normally processed within 1–3 business days after payment is confirmed.
Business days do not include weekends or federal holidays. During periods of unusually high demand, processing may take slightly longer.
Estimated Delivery Time
After processing, estimated delivery is:
7–15 business days
Delivery dates are estimates and are not guaranteed. Delays may occasionally occur because of carrier operations, severe weather, holidays, or other circumstances outside our control.
Order Tracking
When tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.
Tracking information may take several days to begin displaying movement after a shipping label is created.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
To request an address correction, contact support@shedorapets.com within 1 hour of placing your order. We cannot guarantee address changes after processing begins.
Shedora Pets is not responsible for packages that are delayed, returned, misdelivered, or lost because the customer provided an incorrect or incomplete address. If a package is returned for this reason, additional shipping charges may apply before it can be sent again. CJ’s terms likewise identify incorrect or insufficient addresses as circumstances that can prevent successful delivery or require redispatch.
Delayed Orders
Tracking updates can occasionally pause while a package moves between facilities.
Please contact us at support@shedorapets.com if your order has not arrived within 20 business days after shipment, and we will review the tracking information with our fulfillment partner.
Lost or Undelivered Packages
If tracking does not confirm delivery and the carrier determines that a package was lost in transit, we will review the order for an appropriate replacement or refund.
If tracking shows the order as delivered but you cannot locate it:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location and with household members or neighbors.
- Contact the carrier for additional delivery information.
- Contact us at support@shedorapets.com with your order number.
We may request documentation from the carrier before approving a replacement or refund for a package marked as delivered.
Damaged, Defective, or Incorrect Orders
Please contact support@shedorapets.com as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos or video of the product
- Photos of the shipping package and label
Approved damaged, defective, incomplete, or incorrect-order claims will be handled according to our Return and Refund Policy.
Multiple Packages
Products from the same order may occasionally arrive in separate packages. When this happens, each package may have its own tracking information.
Contact Us
For shipping questions, contact:
Shedora Pets
support@shedorapets.com
shedorapets.com