Refund policy

Return and Refund Policy

At Shedora Pets, we want you to be satisfied with your purchase. We accept eligible return requests within 30 days after delivery.

Return Eligibility

To qualify for a return:

  • The request must be submitted within 30 days after delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase or an order number is required.
  • The return must be approved by Shedora Pets before it is mailed.

Items returned without prior approval may not be accepted.

Starting a Return

To request a return, contact us at [ENTER YOUR CUSTOMER-SERVICE EMAIL] and include:

  • Your full name
  • Order number
  • Reason for the return
  • Photos or video when the product is damaged, defective, incorrect, or incomplete

Once approved, we will provide return instructions. Do not send products to the address shown on the shipping package unless instructed to do so.

Return Shipping

For returns caused by a change of mind or an unwanted item, the customer is responsible for return shipping costs.

If your order arrives damaged, defective, incorrect, or missing an item, Shedora Pets will review the claim and, when approved, provide an appropriate resolution without charging you return-shipping costs.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. Contact us as soon as possible if the product is damaged, defective, incorrect, or incomplete.

Include clear photos or video of:

  • The product received
  • The shipping package
  • The shipping label
  • The damaged, defective, incorrect, or missing portion of the order

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution. CJdropshipping also requires supporting evidence for claims involving damaged, incorrect, missing, or undelivered products. 

Order Cancellations

Orders may be canceled within 1 hour of purchase, provided fulfillment has not already begun.

After an order enters processing or fulfillment, cancellation cannot be guaranteed. If the order has already shipped, the customer may request a return after delivery according to this policy.

Refunds

We will notify you after receiving and inspecting an approved return.

Approved refunds are issued to the original payment method. Processing times may vary depending on the customer’s bank or credit-card provider.

Original shipping charges, when applicable, are non-refundable unless the product arrived damaged, defective, incorrect, or incomplete.

Exchanges

We do not offer direct exchanges at this time. Customers may return an eligible product and place a new order for the preferred item.

Non-Returnable Items

We cannot accept:

  • Products returned more than 30 days after delivery
  • Products damaged through misuse or improper handling
  • Used products that are not defective
  • Products returned without prior approval
  • Gift cards, if offered

Contact Us

For return and refund questions, contact:

Shedora Pets
Email: support@shedorapets.com
Website: shedorapets.com